dn880 Privacy Policy — How We Handle Your Personal Data

1. Introduction

dn880 ("we", "us", "our") operates the online cricket betting and casino platform accessible at https://dn880.club (the "Platform"). We are committed to protecting the personal information of all users who access or register on the Platform. This Privacy Policy explains how we collect, process, store, share, and protect personal data in connection with the use of the Platform by players based in Bangladesh and elsewhere.

This Privacy Policy applies to all personal data collected through the Platform, including data provided during registration, during gameplay, during financial transactions, and through customer support interactions. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein.

Our Privacy Commitments at a Glance

2. What Personal Data We Collect

dn880 collects the following categories of personal data. We collect only what is necessary to deliver the Platform's services, verify your identity, process payments, and comply with applicable legal and regulatory requirements.

1. 1
   Registration Data When you create an account on dn880, we collect your mobile phone number, chosen username, date of birth, and any other information you voluntarily provide during the registration process. This information is used to create and maintain your account and to verify your age and identity.
2. 2
   Identity Verification (KYC) Data In accordance with our Know Your Customer obligations, we may request copies of government-issued identity documents (such as a National ID card) and proof of address. KYC data is collected only when required — typically before processing a withdrawal or when suspicious activity is identified.
3. 3
   Financial Transaction Data We record details of all deposits and withdrawals made on your account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in BDT, transaction reference numbers, and timestamps. We do not store full card numbers or mobile banking PINs.
4. 4
   Device and Technical Data When you access the Platform, we automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, and general geographic location derived from your IP address. This data is used for fraud prevention, security monitoring, and platform optimisation.
5. 5
   Gameplay and Betting Activity Data We maintain records of your betting history, game sessions, wagers placed, outcomes, bonus claims, and promotional activity. This data is retained for regulatory compliance, dispute resolution, responsible gaming monitoring, and to personalise your experience on the Platform.

3. How We Use Your Personal Data

dn880 uses the personal data we collect for the following specific purposes. We do not use your data for purposes beyond those listed below without first obtaining your explicit consent.

1. 1
   Account Management To create, verify, maintain, and administer your dn880 account, including processing login requests, managing account settings, and handling account closure requests.
2. 2
   Payment Processing To process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to verify that payment accounts belong to the registered account holder; and to maintain accurate financial records in compliance with our obligations.
3. 3
   Fraud Prevention and Security To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, multi-accounting, and other violations of our Terms and Conditions. Device and IP data is specifically used for this purpose.
4. 4
   Responsible Gaming To monitor player activity for signs of problem gambling behaviour, to enforce deposit limits and self-exclusion tools where requested, and to fulfil our responsible gaming obligations under our operating policies.
5. 5
   Customer Support To respond to your support enquiries, resolve disputes, process complaints, and maintain a record of communications for quality assurance and audit purposes. Support communications are retained for a minimum of 12 months.

4. Legal Basis for Processing

dn880 processes your personal data on the following legal bases: (a) Performance of a contract — processing necessary to provide the Platform services you have requested, including account management and payment processing; (b) Legitimate interests — processing carried out for fraud prevention, security monitoring, and responsible gaming purposes, where those interests are not overridden by your rights; (c) Compliance with legal obligations — processing required by applicable law, including anti-money laundering regulations and age verification requirements; (d) Consent — where we have obtained your explicit consent for a specific processing activity, such as receiving optional communications.

Where dn880 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent or to ask questions about the legal basis on which we process your data, contact us at [email protected].

5. Sharing Your Personal Data

dn880 does not sell your personal data. We may share your data with third parties only in the limited circumstances described below. All third-party recipients of your data are required to handle it in accordance with applicable data protection standards.

1. 1
   Payment Service Providers We share transaction data with payment processors including bKash, Nagad, Rocket, Upay, and card payment networks strictly for the purpose of processing your deposits and withdrawals. These providers have their own privacy policies governing how they handle data received from platforms like dn880.
2. 2
   Game Technology Providers dn880 integrates games and betting technology from providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt. These providers may receive limited session data necessary to deliver and certify their games. They do not receive your full personal profile.
3. 3
   Regulatory and Law Enforcement Authorities We may disclose personal data to regulatory authorities, law enforcement agencies, or other government bodies where we are legally required to do so — for example, in connection with anti-money laundering investigations, fraud investigations, or court orders. In such cases, disclosure is limited strictly to what is legally required.
4. 4
   Business Successors In the event of a merger, acquisition, or sale of all or part of dn880's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users via their registered mobile number prior to any such transfer where practicable.

6. Cookies and Tracking Technologies

dn880 uses cookies and similar tracking technologies to operate the Platform effectively. Cookies are small text files stored on your device that allow the Platform to recognise your device, maintain your login session, remember your preferences, and measure how you interact with different parts of the site. We use session cookies (which expire when you close your browser), persistent cookies (which remain on your device for a defined period), and technical cookies (which are strictly necessary for the Platform to function).

Most mobile browsers allow you to control cookie settings through the browser's privacy or settings menu. However, disabling essential cookies may affect your ability to log in or use certain features of the Platform. dn880 does not use third-party advertising cookies or cross-site tracking technologies.

7. Data Retention

dn880 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our internal policies. As a general rule: account registration data and KYC documents are retained for a minimum of five years from the date of account closure; financial transaction records are retained for a minimum of seven years in accordance with standard record-keeping requirements; gameplay and betting activity data is retained for a minimum of three years from the date of each transaction; device and technical data is retained for up to 12 months from collection.

Where you request deletion of your personal data and we are not subject to a legal obligation requiring us to retain it, we will delete or anonymise your data within 30 days of receiving a valid deletion request. We will inform you in writing (via your registered mobile number or email where provided) once the deletion has been completed.

8. Data Security

dn880 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform; secure password hashing using industry-standard algorithms; access controls limiting which staff members can access personal data, restricted to those with a legitimate operational need; regular security reviews and vulnerability assessments of Platform infrastructure.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, dn880 will notify affected users as soon as reasonably practicable via their registered mobile number. We will also take immediate steps to contain and remediate any breach and to prevent recurrence.

9. Your Data Rights

As a user of dn880, you have the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days.

1. 1
   Right of Access You have the right to request a copy of all personal data that dn880 holds about you. We will provide this in a commonly used electronic format free of charge, subject to verification of your identity.
2. 2
   Right to Rectification If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account information directly through your account settings; for other corrections, contact our support team.
3. 3
   Right to Erasure You have the right to request deletion of your personal data where: it is no longer necessary for the purposes for which it was collected; you withdraw consent and there is no other legal basis for processing; or you object to processing and there are no overriding legitimate grounds. This right is subject to legal retention obligations that may require us to keep certain data even after account closure.
4. 4
   Right to Object You have the right to object to our processing of your personal data where that processing is based on legitimate interests. If you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise, or defence of legal claims.

10. Children and Age Restrictions

The dn880 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered on dn880 using false information, please notify us immediately at [email protected]. Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gambling platforms.

11. Changes to This Privacy Policy

dn880 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered users via their mobile number. Your continued use of the Platform following any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how we protect your personal data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way dn880 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week and will respond to all data-related requests within 30 days.

Email: [email protected]